Learning And Development jobs in Canada

Location: Toronto, ON, CA; Edmonton, AB, CA; Calgary, AB, CA; Vancouver, BC, CA

Jobs by Category: Sales and Marketing

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Create awesome experiences for our customers.

Join our team and what we'll accomplish together

We are currently seeking a dynamic result-oriented and motivated Manager Channel Sales (Value Gen Field Excellence) to be an integral part in growing the Sales Performance and Culture within our Technician Field teams. This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences.

As the successful candidate you’ll manage a team of field coaches, and collectively work very closely with our trusted field technicians, field leaders, sales support, and channel marketing teams to drive sales performance, productivity and quality through a customized training, coaching & field excellence program.

You will closely monitor channel performance reporting and solicit in-depth channel feedback to identify opportunities and prioritize and develop short-term and long-term tactics to achieve TELUS acquisition goals within the channel. To achieve this you’ll:

• Develop tools and processes that enable our field team managers to coach and performance manage their teams
• Leverage learnings from other sales channels and teams, as well as industry best practices
• Review detailed sales and order reporting, by technician, team, and region for outliers
• Lead recurring feedback sessions with technician teams on what’s working, what’s not working
• Guide and facilitate coaching amongst our field teams and managers
• Develop dedicated training and learning tactics for different performance segments and cohorts
• Share channel feedback to respective stakeholders within Marketing, Product & Services, Operations & Support.

What you bring

• Team Leadership & Development: Lead, manage, and continuously develop a team of management professionals focused on supporting and elevating the performance of multiple national field sales teams.
• Stakeholder Management: Exceptional ability to build authentic and pragmatic working relationships and manage a diverse group of individual stakeholders across the country.
• Strategy Development: Innately capable of identifying both opportunities and challenges, translating them into strategic programs and initiatives, while effectively weighing pros and cons and estimating the resulting business impact.
• Communication & Coaching: Exceptional communication skills, both written and verbal, with proven proficiency in training facilitation, coaching and leadership presentations
• Sales Acumen: Extensive experience in sales, demonstrated by a history of significantly improving sales performance.
• Analytical & Strategic Thinking: Strong ability to analyze data to inform the development of targeted training and enablement programs which ultimately influence key performance indicators (KPIs) and results.
• Organizational & Time Management: Excellent organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, work effectively under pressure, and meet strict deadlines.
• Self-Management: Highly self-motivated, proactive, and capable of independent problem-solving with minimal supervision.
• Flexibility: Must be willing and able to travel as required.

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 3+ years of training and coaching experience
• 3+ years of consumer or retail sales experience
• 3+ years of directly leading a team
• Familiarity or experience with TELUS consumer products and solutions is an asset

Salary Range: $93,000-$139,000

Performance Bonus or Sales Incentive Plan: $20,000-30,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Help us, help our customers make a real connection

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.