ScotiaMcLeod - Transition Specialist

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in the Americas is seeking a Transition Specialist to provide centralized administrative support for Advisor teams in Toronto. The ideal candidate will excel in communication, organization, and possess industry experience. Responsibilities include processing complex account openings, ensuring adherence to regulatory policies, and maintaining high levels of client service. This position offers a competitive compensation package, flexible working conditions, and opportunities for growth in a collaborative work environment.

Benefits

Competitive compensation and benefits package

Annual incentive plans

Flexible working hours

Learning and development through Scotia Academy

Responsibilities

• Gather client and corporate account information and open accounts, including complex account openings.
• Process new account documentation and monitor all outstanding documentation.
• Process incoming client account transfer requests, adhering to regulatory deadlines.
• Scan and transmit documentation to Head Office.
• Ensure a high level of client service by maintaining and communicating status of all work in progress to Manager or Project Lead.
• Adhere to all firm and regulatory policies regarding client account documentation and transfers.
• Provide additional administrative support to advisor teams within the region.
• Identify and escalate incidents of concern.

Skills

Excellent written and verbal communication skills

Strong organizational skills

Ability to take initiative and work independently

Ability to meet deadlines

Knowledge of Microsoft Word, Excel and PowerPoint

Previous industry experience

Secondary education

Bilingual in French

Education

Secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

ScotiaMcLeod - Transition Specialist

Requisition ID: 244415

ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full‑service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their complete financial picture – life, family, business, and future.

Introduction: As a Transition Specialist your primary focus is to provide centralized administrative support for select Advisor teams. The Transition Specialist will act as liaison between head office and Advisor teams.

What You’ll Be Doing:

• Gather client and corporate account information and open accounts, including complex account openings.
• Process new account documentation and monitor all outstanding documentation.
• Process incoming client account transfer requests, adhering to regulatory deadlines.
• Scan and transmit documentation to Head Office.
• Ensure a high level of client service by maintaining and communicating status of all work in progress to Manager or Project Lead.
• Adhere to all firm and regulatory policies by staying current with regulatory rules regarding client account documentation, account transfers, AML and ATF.
• Provide additional administrative support to advisor teams within the region.
• Identify and escalate incidents of concern.

Contribute to the effective functioning of the team by:

• Building effective working relationships across teams, operations and head office contacts.
• Maintaining a high level of client service and facilitating a culture of open and honest communication.
• Actively participating and contributing to touch‑bases and team meetings.
• Encouraging the generation of new ideas and approaches.
• Actively sharing knowledge and experience to enhance the development of all team members.
• Developing and executing a meaningful employee development plan.

Do You Have the Skills?

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to take initiative and work independently.
• Ability to meet deadlines.
• Knowledge of Microsoft Word, Excel and PowerPoint.
• Previous industry experience.
• Secondary education.
• Bilingual in French is an asset.

Working Conditions:

• Travel within the province and country will be required occasionally.
• Flexible working with evening hours and weekends when required.

What’s in It for You:

• Competitive compensation and benefits package including annual incentive plans, time off entitlements, pension plan, employee share ownership plan and favourable employee rates for banking.
• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers.
• An organization committed to making a difference in our communities – for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success.
• Learning and development via Scotia Academy, a virtual learning experience to upskill and develop your skills at work or from your personal device.

Location: Toronto, Ontario, Canada

Scotiabank is a leading bank in the Americas guided by our purpose: “for every future”. If you require accommodation during the recruitment process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.