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Genesys Cloud CX & CRM Integration Engineer - Remote
Job summary
A global IT services firm based in Canada is hiring a Genesys Cloud CX Integration Engineer to design and maintain integrations with CRMs like Salesforce and Microsoft Dynamics 365. The ideal candidate will have strong technical expertise, particularly with REST APIs and middleware tools, to ensure seamless data exchange in various customer environments. Enjoy a competitive compensation package and a work-from-anywhere culture focused on professional growth and sustainability.
Benefits
Qualifications
- Experience integrating Genesys Cloud CX with Salesforce or Microsoft Dynamics 365.
- Solid understanding of outbound CRM campaigns and data flows.
- Proficiency with Genesys Cloud CX APIs.
Responsibilities
- Design and implement integration flows between Genesys Cloud CX and CRMs.
- Collaborate with analysts to validate integration requirements.
- Conduct integration testing and troubleshoot complex issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.