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Director, CX Strategy & Priorities
Job summary
A leading software company seeks a Chief of Staff to support the Senior VP of Customer Experience. The role involves driving cross-functional initiatives, leading strategic projects, and improving operational excellence. Ideal candidates will have experience in similar leadership roles, excellent communication skills, and a strong analytical mindset. This position offers flexible working arrangements, including the option to work fully remotely, along with a competitive compensation package and opportunities for personal growth.
Benefits
Qualifications
- Proven experience in a Chief of Staff or similar role in a Customer Experience environment.
- Exceptional communication and presentation skills.
- Strong business acumen linking departmental initiatives to organizational goals.
Responsibilities
- Drive the CX function’s strategy as a trusted advisor.
- Lead and manage cross-functional projects ensuring timely execution.
- Develop executive-level presentation materials and dashboards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.