Director, CX Strategy & Priorities

Vena Solutions; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading software company seeks a Chief of Staff to support the Senior VP of Customer Experience. The role involves driving cross-functional initiatives, leading strategic projects, and improving operational excellence. Ideal candidates will have experience in similar leadership roles, excellent communication skills, and a strong analytical mindset. This position offers flexible working arrangements, including the option to work fully remotely, along with a competitive compensation package and opportunities for personal growth.

Benefits

Employee Stock Option Program

Education subsidies

Health and dental plans

Flexible work arrangements

Wellness sessions

Qualifications

• Proven experience in a Chief of Staff or similar role in a Customer Experience environment.
• Exceptional communication and presentation skills.
• Strong business acumen linking departmental initiatives to organizational goals.

Responsibilities

• Drive the CX function’s strategy as a trusted advisor.
• Lead and manage cross-functional projects ensuring timely execution.
• Develop executive-level presentation materials and dashboards.

Skills

Communication skills

Analytical mindset

Process improvement

Cross-functional leadership

Microsoft Office proficiency

Job description

A leading software company seeks a Chief of Staff to support the Senior VP of Customer Experience. The role involves driving cross-functional initiatives, leading strategic projects, and improving operational excellence. Ideal candidates will have experience in similar leadership roles, excellent communication skills, and a strong analytical mindset. This position offers flexible working arrangements, including the option to work fully remotely, along with a competitive compensation package and opportunities for personal growth.