Your Impact : As a Customer Relations Associate, you’ll work in a collaborative and engaging environment with the goal of making a positive impact on people’s day! We’ll train you to become an expert in your field, enabling you to confidently deliver an exceptional customer experience. You’ll handle customer billing inquiries, identify individual needs, address concerns, process payments, and exercise emotional intelligence to enhance the overall experience.
What does a typical day look like for a Customer Care Representative?
Why choose us?
HGS is a global leader in customer experience management, with over 44,000 employees across 7 countries. Our mission is to enhance our clients’ competitiveness by providing exceptional experiences. With a people-first philosophy and partnerships with over 900 leading brands, HGS is an ideal place to build your career. Benefits include:
What we are looking for :
We seek a product expert and problem solver who adopts a consultative approach to resolving issues. If you are compassionate, energetic, bold, and eager to work in a customer-centric role where you can make a real impact, this is your opportunity! Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program as it is a work-from-home role.
Minimum requirements:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.