MSP Sales Representative

Malleum; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading cybersecurity consultancy in Ottawa is seeking a driven Sales Representative to help grow their new Managed Services division. In this remote role, you'll develop business opportunities, conduct needs assessments, and build lasting client relationships. The ideal candidate has at least 2 years of MSP sales experience and strong communication skills. This position offers a significant opportunity to impact the company's success.

Qualifications

• 3–4 years of overall experience, with at least 2 years in end-to-end IT or MSP sales.
• Experience selling cybersecurity services (MDR, endpoint, identity, cloud, etc.) is a significant asset.
• Strong organizational skills and disciplined use of sales tools/CRM.

Responsibilities

• Develop new business opportunities in existing and new accounts.
• Conduct thorough needs assessments and present tailored MSP solutions.
• Collaborate with internal teams to ensure seamless service onboarding.

Skills

Sales experience

Relationship-building

Communication

Problem-solving

Education

Post-secondary education in a relevant field

Tools

CRM tools

Job description

About Us

We are a premier cybersecurity consultancy, blending advanced offensive and defensive strategies to safeguard our customers.

With a team known for its contributions to cybersecurity research at platforms like Black Hat and DEF CON, we excel at identifying and mitigating sophisticated threats. Large enterprises from a range of industries trust us for advanced adversarial emulation and for critical support in managing their cyber frameworks. Governments trust us with classified projects, relying on our precision and discretion to handle sensitive information securely.

We’re a small group that makes a big impact. Our deep technical expertise and our commitment to clients continues to fuel our success, and with success comes growth – we’re currently searching for a driven and versatile Sales Rep to help build our new Managed Services (MSP) division.

Role Profile

Our MSP practice is focused on delivering end-to-end managed security and IT services to enterprises that need reliable, proactive, and scalable solutions.

In this role, working remotely, your mandate is to build and grow the MSP client base by identifying ideal prospective customers, discovering their needs, positioning our managed services as long-term solutions, and fostering deep, trusted relationships with decision-makers.

This is an outstanding opportunity to join an accelerating startup in a position that’s crucial to the company’s continued success.

Key Responsibilities

• Develop new business opportunities in existing and new accounts, building relationships with key decision-makers and driving MSP services sales from initiation to close.
• Conduct thorough needs assessments and present tailored MSP solutions (cybersecurity, cloud, endpoint, identity, and infrastructure) to address specific client requirements.
• Collaborate with internal teams (technical delivery, security operations, and support) to ensure seamless service onboarding and ongoing client satisfaction.
• Work with senior management to shape the MSP go-to-market strategy, identify target segments, and develop action plans for growth.
• Stay current with industry trends, security threats, and managed services innovations to keep clients informed and ensure our offering remains competitive.
• Create compelling presentations, proposals, and service roadmaps that showcase our long-term value proposition.
• Track and manage sales activities using CRM tools, ensuring accurate and up-to-date records of pipelines and opportunities.
• Identify upselling and cross-selling opportunities across our portfolio to maximize client lifetime value.
• Monitor market developments and competitor activity to continuously refine positioning and uncover new growth opportunities.

Candidate Profile

As an ideal candidate, you're a quick learner, a hunter, a natural relationship-builder, and a strategic problem-solver. You have solid experience selling managed services or recurring IT/security offerings, and you understand how to frame long-term partnerships with enterprise clients. You're smart, energetic, positive, forward-thinking, and like us, you have a founder’s mindset.

Key Qualifications

• 3–4 years of overall experience, with at least 2 years in end-to-end IT or MSP sales.
• Post-secondary education in a relevant field.
• Experience selling cybersecurity services (MDR, endpoint, identity, cloud, etc.) is a significant asset.
• Skilled in prospecting, building new client relationships and growing existing accounts.
• Skilled in needs discovery, solution positioning, and creating compelling value-driven proposals.
• Exceptional communication and interpersonal skills – articulate, clear, and genuine, with the ability to adapt messaging to diverse audiences.
• A collaborative team player.
• Strong organizational skills and disciplined use of sales tools/CRM.
• Innovative, creative, and tenacious.
• Driven to achieve targets and play a key role in building a new line of business from the ground up.