Jobs in Waterloo, Kanada

Employer Industry: Business Process Outsourcing (BPO)

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Listen to customers, understand their needs, and resolve customer issues
• Recognize sales opportunities and apply sales skills to upgrade products and services
• Utilize systems and technology to complete account management tasks
• Ensure first-call resolution through effective problem-solving and call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

• Prior experience in customer service or technical support roles
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.