Remote Customer Service Specialist

ForgeFit; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A fitness equipment supplier is seeking a Remote Customer Service Specialist to enhance customer interactions from order to installation. This role involves responding to inquiries and resolving issues efficiently. Ideal candidates will have over a year of customer service experience, strong communication skills, and a positive attitude. The position offers competitive pay, comprehensive benefits, and the opportunity for career growth in a 100% remote environment.

Benefits

Competitive hourly pay

Health, dental, and vision benefits

401k and paid time off

Ongoing training and career growth opportunities

Qualifications

• 1+ years of experience in customer service or client-facing role.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with internal teams.
• Maintain records of customer interactions using CRM.

Skills

Strong communication

Problem-solving

Organizational skills

CRM proficiency

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote
Employment Type: Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

What We Offer

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.