Work-at-Home Customer Service Representative Job Openings (Full-Time)

MCI; Canada; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading business process outsourcing firm in Canada is seeking individuals for customer service positions. Responsibilities include handling customer inquiries and resolving issues effectively. Candidates should be at least 18 years old, possess a high school diploma, and have excellent communication skills. Previous experience in customer service is a plus. The position offers competitive benefits and opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.

Skills

Organizational skills

Communication skills

Conflict resolution

Technical support

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Expect

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Listen to customers, understand their needs, and resolve customer issues
• Recognize sales opportunities and apply sales skills to upgrade products and services
• Utilize systems and technology to complete account management tasks
• Ensure first-call resolution through effective problem-solving and call handling

What is Required

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out

• Prior experience in customer service or technical support roles
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with change and ambiguity

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.