Jobs in Waterloo, Canada

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Job Description

JOB DESCRIPTION

The Customer Service Representative-Remote (Bilingual : Spanish / English) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. About 80% of our managers and leaders have been promoted from within! We also offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will :

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and / or services
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include :

• Fluent in Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment at home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop for testing; a work computer may be provided (discussed with a recruiter)
• High-speed internet (no wireless / hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

We champion our people. We invest in our team’s success and your personal development. Benefits include :

• Starting wage between $16 and $20 (not below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonuses
• Retirement plan, paid PTO and holidays, medical / dental / vision insurance, Employee Assistance Program
• Health and wellness programs
• Programs supporting diversity, equity, inclusion, sustainability, and community
• Celebrations like Concentrix Day, Customer Service Week, and more

REIMAGINE THE BEST VERSION OF YOU!

If this sounds like the right next step, we want to hear from you. Apply today and see why over 440,000 global team members call Concentrix their employer of choice.

Location : CAN, ON, Work-at-Home

Language Requirements : Bilingual in Spanish and English

Time Type : Full time

California Residents : By submitting your information, you acknowledge reading the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment, based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, and other protected statuses. This position may be performed only in the following provinces / territories : AB, BC, MB, NB, NL, NS, ON, PE, SK.

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Bilingual Customer Service • Edmonton, Division No. 11, Canada