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Diagram
Remote IT Support Desk Technician — Growth Path
Job summary
A leading tech support firm is seeking a Level 1 Support Desk Technician to provide first-level support for various technology systems. Responsibilities include IT support, client communication, and troubleshooting both remotely and at client sites. Candidates should have relevant technical experience and a degree in computer science. A valid driver's license is required. This position offers a salary range of $55,000 - $65,000 based on experience with additional benefits.
Benefits
Qualifications
- 3-5+ years of Technical Support/MSP or related help desk experience.
- Advanced understanding of operating systems and network systems.
- Valid Class 5 driver's license with reliable transportation required.
Responsibilities
- Provide IT Support for technical issues involving core business applications.
- Commute to clients for troubleshooting and periodic meetings.
- Monitor remote management system alerts and respond through service tickets.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.