Jobs in Timmins, Canada

Employer Industry: Information Technology Services

Why consider this job opportunity:

• Salary up to $250K base plus bonus
• Opportunity for career advancement and growth within a global organization
• Flexible remote work environment with occasional travel for company meetings
• Emphasis on diversity and inclusion within the workplace
• Commitment to continual service improvement and innovation
• Chance to lead and develop multi-national teams in a dynamic setting

• Oversee all delivery operations, driving innovation, efficiency, and optimization
• Lead service delivery strategies for existing clients and enhance client retention
• Communicate service delivery strategies and create clear standards for Customer Success engagement
• Develop processes for efficient management of client incidents and implement service management procedures
• Measure and improve the capabilities of the delivery team through talent management and strategic initiatives

• Bachelor's degree or equivalent in Information Technology or Business Administration
• Extensive experience in coaching and mentoring multicultural operations and engineering teams
• Proven experience managing Global Delivery teams for Infrastructure support at scale
• Demonstrated experience in organizational change management with tangible outcomes
• In-depth knowledge of Infrastructure domain technologies, including Network, Security, and Cloud

• Experience in implementing continual service improvement initiatives through automation and process enhancements
• Proven ability to manage stakeholder relationships within complex organizational structures
• Strong project management experience with a focus on client-centric outcomes
• Ability to adapt to changing circumstances and work under pressure
• Business and commercial acumen in technology services

#InformationTechnology #LeadershipOpportunity #RemoteWork #CareerGrowth #DiversityAndInclusion

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