Postes à Thunder Bay, Canada

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team is required. Outstanding telephonic communication abilities are needed to clearly explain complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen help address challenges effectively.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients and members with inquiries and issue resolution.
• Provide information about Teladoc Health services and coordinate queues to ensure timely handling of requests.
• Address concerns professionally and efficiently to maintain high levels of customer satisfaction.
• Recognize and manage crisis situations as they arise, following established protocols.
• Collaborate with team members to maintain a smooth and effective call center operation.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week, with the option to work more hours
• Flexible work schedule

Flexible schedule examples

• Monday to Friday: 5:00 AM – 9:00 AM EST
• Thursday and Friday: 8:00 PM – 12:00 AM EST
• Saturday and Sunday: 5:00 AM – 10:30 AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

Qualifications

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Strong organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• Ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French is a requirement.