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Bilingual Customer Service Representative - Remote
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Bilingual Customer Service Representative - Remote
Job summary
A leading imaging and printing company is seeking a customer service representative based in Dieppe, Canada. This role involves responding to client inquiries through calls and emails, maintaining records, and resolving issues efficiently. Exceptional bilingual communication skills in French and English are essential. The position offers a remote work opportunity with comprehensive benefits including health coverage, life insurance, and tuition assistance.
Benefits
Qualifications
- Customer service or call center experience.
- Bilingual in French and English.
- Exceptional customer service skills with a strong 'customer first' attitude.
- Good organizational skills and strong time-management techniques.
- Ability to work well under pressure in a fast-paced environment.
Responsibilities
- Respond to inbound calls and emails related to client inquiries.
- Ensure issues are thoroughly investigated for resolution.
- Maintain accurate records in the CCTS database.
- Escalate unresolved customer concerns to the Manager.
- Assist on special projects as assigned.
Skills
Employer Industry: Customer Service
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, paid personal time, and sick days
- Matching RRSP contribution and profit‑sharing program
- Tuition assistance program for professional continuing education
- 100% remote work opportunity with flexible scheduling
- Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager and perform other duties as required
- Customer service or call center experience
- Bilingual in French and English
- Exceptional customer service skills with a strong “customer first” attitude
- Good organizational skills and strong time‑management techniques
- Ability to work well under pressure in a fast‑paced environment
- Display high ethics, character, and commitment to business policies and decisions
- Initiative in handling problems and ability to be a team player who supports changes
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.