Customer Support Analyst (Remote)

Harris Computer; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading payment processing company in Canada is seeking an experienced technical support specialist to troubleshoot and resolve software issues. The role offers remote work flexibility and comprehensive benefits, including medical, dental, and vision coverage. Candidates should have a degree in a computer-related field and at least 5 years of technical support experience. This position provides a unique opportunity for career advancement within a growing organization.

Benefits

Comprehensive medical, dental, and vision benefits

3 weeks of vacation and 5 personal days

Company stock ownership and RRSP/401k matching programs

Qualifications

• Minimum of 5 years of experience in software customer service or technical support.
• Strong proficiency in Windows Servers and SQL Server (2022+)
• Clear and professional communication skills, both written and verbal.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues related to the employer's products.
• Develop and maintain clear how-to guides and knowledge base articles.
• Provide friendly and effective customer support via phone and remote access tools.

Skills

Customer service experience

Technical support experience

Attention to detail

Communication skills

Education

Degree or diploma in Computer Science

Tools

Windows Servers

SQL Server

Python scripting

Microsoft Azure

Job description

Employer Industry: Payment Processing Solutions

Why Consider this Job Opportunity

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Comprehensive medical, dental, and vision benefits from day one
• 3 weeks of vacation and 5 personal days
• Remote work flexibility
• Company stock ownership and RRSP/401k matching programs

What to Expect (Job Responsibilities)

• Diagnose, troubleshoot, and resolve technical issues related to the employer's products
• Develop and maintain clear how-to guides and knowledge base articles
• Install and manage software updates, patches, and new releases for clients
• Provide friendly and effective customer support via phone and remote access tools
• Collaborate with third-party vendors to coordinate hardware support and repairs

What is Required (Qualifications)

• Minimum of 5 years of experience in software customer service or technical support
• Degree or diploma in a computer‑related field (e.g., Computer Science, Computer Engineering)
• Proficiency in Windows Servers, IT/Networking, SQL Server (2022+), IIS, SSRS, SSMS, Python scripting, SQL Server Profiler, and Microsoft Azure
• Strong attention to detail and a commitment to seeing tasks through to completion
• Clear and professional communication skills, both written and verbal

How to Stand Out (Preferred Qualifications)

• Certifications in Microsoft Windows Server or MS SQL
• ITIL certification
• Experience with accounting or information systems
• Experience with web application performance and scalability testing
• Familiarity with computer hardware

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