Bilingual Customer Service Representative - Remote

Canon Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading imaging and printing company is seeking a customer service representative based in Dieppe, Canada. This role involves responding to client inquiries through calls and emails, maintaining records, and resolving issues efficiently. Exceptional bilingual communication skills in French and English are essential. The position offers a remote work opportunity with comprehensive benefits including health coverage, life insurance, and tuition assistance.

Benefits

Comprehensive health coverage

Life insurance

Vacation and paid personal time

Matching RRSP contribution

Tuition assistance program

100% remote work opportunity

Qualifications

• Customer service or call center experience.
• Bilingual in French and English.
• Exceptional customer service skills with a strong 'customer first' attitude.
• Good organizational skills and strong time-management techniques.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Respond to inbound calls and emails related to client inquiries.
• Ensure issues are thoroughly investigated for resolution.
• Maintain accurate records in the CCTS database.
• Escalate unresolved customer concerns to the Manager.
• Assist on special projects as assigned.

Skills

Customer service experience

Bilingual in French and English

Exceptional customer service skills

Good organizational skills

Strong time-management techniques

Job description

Employer Industry: Customer Service

Why consider this job opportunity

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, paid personal time, and sick days
• Matching RRSP contribution and profit‑sharing program
• Tuition assistance program for professional continuing education
• 100% remote work opportunity with flexible scheduling

What to Expect (Job Responsibilities)

• Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager and perform other duties as required

What is Required (Qualifications)

• Customer service or call center experience
• Bilingual in French and English
• Exceptional customer service skills with a strong “customer first” attitude
• Good organizational skills and strong time‑management techniques
• Ability to work well under pressure in a fast‑paced environment

How to Stand Out (Preferred Qualifications)

• Display high ethics, character, and commitment to business policies and decisions
• Initiative in handling problems and ability to be a team player who supports changes

Equal Opportunity Statement

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.