Remote Live Chat Agent Needed – Canada

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Part time

Job summary

A customer service provider in Canada is looking for a Remote Live Chat Agent to provide real-time assistance to online customers. Ideal candidates will have excellent communication skills, a customer-centric mindset, and the ability to navigate multiple software platforms. The position offers flexible working hours and both full-time and part-time options.

Benefits

Competitive hourly pay

Work-from-home flexibility

Opportunities for career growth

Paid time off

Employee recognition programs

Qualifications

• 1–2 years of experience in customer service, preferably in a live chat or email support role.
• Ability to work independently and maintain focus in a remote environment.
• Comfortable navigating multiple software platforms simultaneously.

Responsibilities

• Respond promptly to customer inquiries via live chat and other digital channels.
• Provide accurate information about company products, services, and policies.
• Assist customers with troubleshooting and account management.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving and multitasking abilities

Customer-centric mindset with empathy and patience

Typing speed of at least 40 words per minute

Education

High school diploma or equivalent

Post-secondary education is an asset

Tools

CRM systems

Chat platforms

Ticketing tools (e.g., Zendesk, Intercom)

Job description

Job Summary

HR Service Jobs is seeking a highly motivated and customer-focused Remote Live Chat Agent to join our growing customer support team. As a Live Chat Agent, you will be the first point of contact for our online customers, providing real-time assistance, resolving queries, and ensuring a seamless customer experience. This is a fully remote position ideal for individuals with excellent communication skills, attention to detail, and a passion for helping others.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and other digital channels.
• Provide accurate information about company products, services, and policies.
• Assist customers with troubleshooting, order tracking, billing issues, and account management.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record customer interactions, feedback, and issues using CRM tools.
• Collaborate with other departments to resolve complex issues efficiently.
• Identify recurring customer concerns and share feedback with management for improvement.
• Meet daily performance metrics, including response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent; post‑secondary education is an asset.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving and multitasking abilities.
• Comfortable navigating multiple software platforms simultaneously.
• Typing speed of at least 40 words per minute with accuracy.
• Ability to work independently and maintain focus in a remote environment.
• Basic understanding of customer service principles and online communication etiquette.

Experience

• 1–2 years of experience in customer service, preferably in a live chat or email support role.
• Experience working remotely is considered an advantage.
• Freshers with exceptional communication and computer skills are encouraged to apply.

Working Hours

• Flexible remote work schedule with both full‑time and part‑time options available.
• Must be able to work rotational shifts, including weekends and evenings if required.

Knowledge, Skills, and Abilities

• Customer‑centric mindset with empathy and patience.
• Strong organizational skills and attention to detail.
• Ability to remain calm under pressure and handle high chat volumes.
• Familiarity with CRM systems, chat platforms, and ticketing tools (e.g., Zendesk, Intercom).
• Reliable internet connection and a quiet workspace.

Benefits

• Competitive hourly pay and performance bonuses.
• Work‑from‑home flexibility with full training provided.
• Opportunities for career growth and advancement within the company.
• Paid time off and employee recognition programs.
• Supportive team culture and ongoing skill development sessions.

Why Join HR Service Jobs

At HR Service Jobs, we believe that great service starts with great people. As a member of our virtual customer support team, you will have the chance to grow your career while helping customers from all over Canada. We value diversity, teamwork, and innovation — offering an inclusive environment where every voice is heard and every contribution matters.

How to Apply

Interested candidates are invited to submit their updated resume along with a short cover letter highlighting their communication skills and relevant experience.
Apply directly through our official website or email your application to us with the subject line Remote Live Chat Agent – Canada.