Bilingual French and English Technical Support Specialist - Remote

Hologic; Quebec; Remote; CAD 70,000 - 84,000; Full time

Job summary

A leading healthcare company in Canada is seeking a dedicated technical support specialist for cytology and molecular products. The ideal candidate holds a Bachelor's degree related to the field and possesses strong customer service skills. This role offers a salary up to $83,700, opportunities for career advancement, and requires bilingual abilities in French and English. Join our collaborative team and contribute to global health improvements.

Benefits

Bonus eligible compensation package

Opportunities for career advancement

Collaborative work environment

Qualifications

• Ability to understand scientific concepts related to DNA, RNA, and cytology.
• Eagerness to start a career in the field and grow within the department.

Responsibilities

• Provide technical support for cytology and molecular products via phone and email.
• Troubleshoot issues with diagnostic instruments, reagents, and software.
• Document customer interactions in the CRM system.
• Authorize returns of customer products for investigation.
• Serve as a liaison to other departments concerning specific product lines.

Skills

Customer service skills

Good communication

Multitasking abilities

Flexibility in schedule

Bilingual in French and English

Education

Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field

Job description

Why consider this job opportunity

• Salary up to $83,700
• Bonus eligible compensation package
• Opportunities for career advancement and growth within the organization
• Collaborative work environment with a focus on employee passion and purpose
• Chance to contribute to global health improvements through diagnostic products
• Support available 24/7, with potential for on-call responsibilities

What to Expect (Job Responsibilities)

• Provide technical support for cytology and molecular products via phone and email to both internal and external customers
• Troubleshoot issues with diagnostic instruments, reagents, and software
• Document customer interactions in the CRM system and elevate issues as needed
• Authorize returns of customer products for investigation and determine replacements
• Serve as a liaison to other departments concerning specific product lines

What is Required (Qualifications)

• Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field
• Ability to understand scientific concepts related to DNA, RNA, and cytology
• Strong customer service skills with good communication and multitasking abilities
• Flexibility in schedule and comfort with phone communication
• Eagerness to start a career in the field and grow within the department

How to Stand Out (Preferred Qualifications)

• ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS) certification or equivalent
• Experience as a Cytology Prep Technician
• Familiarity with cytology, RT PCR, molecular, or virology
• Ability to troubleshoot Laboratory Information Systems interfaces and network computers
• Bilingual in French and English

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