Customer Support Specialist – AI Trainer (Remote)

Mashreq Bank; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A forward-thinking service provider seeks a detail-oriented Customer Support Specialist – AI Trainer (Remote). The role involves enhancing AI-driven support systems by evaluating AI responses and training models. Candidates with a Bachelor's degree and strong communication skills are encouraged to apply. Enjoy a flexible working schedule and a chance to grow in AI development.

Benefits

Competitive remote work package

Flexible working schedule

Professional growth opportunities

Innovative work culture

Qualifications

• Experience in customer support, content moderation, or AI-based projects for 1–3 years.
• Exposure to AI tools or machine learning is preferred.
• Freshers with exceptional communication skills are also encouraged to apply.

Responsibilities

• Interact with AI systems to evaluate and improve their understanding.
• Review AI-generated responses for clarity and correctness.
• Train AI models using customer service scenarios.

Skills

Strong written and verbal communication skills in English

Excellent problem-solving and analytical abilities

Familiarity with customer service processes

Attention to detail

Ability to evaluate AI responses critically

Education

Bachelor's degree in Communication, Business Administration, Linguistics, or related field

Tools

Google Workspace

MS Office

Job description

Job Summary

HR Service Jobs is seeking a detail-oriented and tech-savvy Customer Support Specialist – AI Trainer (Remote) to help enhance AI-driven support systems. This role combines traditional customer service expertise with modern AI interaction, ensuring our automated systems understand and deliver accurate, human-like responses. The ideal candidate is passionate about improving customer experiences, enjoys problem-solving, and can analyze user interactions to train and refine AI models for accuracy and empathy.

Key Responsibilities

• Interact with AI systems to evaluate, test, and improve their understanding of customer inquiries.

• Review and rate AI-generated responses for clarity, tone, and correctness.

• Train AI models using real-world customer service scenarios and feedback data.

• Collaborate with product and data teams to identify and correct recurring AI response issues.

• Maintain detailed documentation of testing results and provide actionable insights.

• Simulate realistic customer interactions to enhance AI adaptability across various support situations.

• Assist in the development of conversation scripts, FAQs, and AI behavior guidelines.

• Ensure consistency in the AI voice, empathy, and professionalism when responding to users.

Required Skills and Qualifications

• Bachelors degree in Communication, Business Administration, Linguistics, or related field.

• Strong written and verbal communication skills in English.

• Excellent problem-solving and analytical abilities.

• Familiarity with customer service processes or helpdesk tools.

• Comfortable working with AI tools, chatbots, or virtual assistants.

• High attention to detail with the ability to identify subtle errors in responses.

• Basic understanding of data annotation or AI model training is a plus.

Experience

• 1–3 years of experience in customer support, content moderation, or AI-based projects.

• Prior exposure to AI tools, machine learning, or digital training environments preferred.

• Freshers with exceptional communication and analytical skills are also encouraged to apply.

Working Hours

• Flexible remote working hours.

• Full-time or part-time positions available depending on candidate preference.

• Occasional virtual team meetings across different time zones.

Knowledge, Skills, and Abilities

• Deep understanding of customer experience principles and support etiquette.

• Ability to think critically and empathetically when evaluating AI responses.

• Proficient in using online collaboration and productivity tools (Google Workspace, MS Office, etc.).

• Adaptability to fast-changing AI tools and processes.

• Self-motivated with excellent time management and accountability.

Benefits

• Competitive remote work package.

• Flexible working schedule and performance-based incentives.

• Opportunity to gain hands-on experience in AI development and training.

• Professional growth and access to cutting-edge AI research and projects.

• Inclusive, collaborative, and innovative work culture.

Why Join

At HR Service Jobs, you will play a pioneering role in shaping the future of AI-driven customer experiences. This is more than a support role—it is a chance to collaborate with technology that learns from you. You will join a diverse, remote-first team that values innovation, continuous learning, and global collaboration.

How to Apply

Interested candidates can apply by submitting their resume and a short cover letter detailing their customer support experience and interest in AI training.
Send applications via our official careers page or email us with the subject line Customer Support Specialist – AI Trainer (Remote).