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Remote FR/EN Technical Support Specialist
Descripción de la vacante
A leading medical technology company is seeking a Bilingual French and English Technical Support Specialist to provide troubleshooting support for cytology and molecular products. The role involves assisting customers with diagnostics instruments via phone and email, requiring a strong technical background and excellent communication skills. Ideal candidates hold a Bachelor's degree in a relevant field and are eager to start their career in the medical technology space.
Formación
- Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers.
- Experience as a Cytology Prep Technician is desired.
- Understanding of DNA, RNA, Cytology concepts.
Responsabilidades
- Provide customers with service and product troubleshooting via phone and email.
- Document calls in the CRM system and escalate issues as needed.
- Provide Technical Support team with troubleshooting training.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.