Bilingual Publisher Support Expert (Remote)

Indiegraf; Vancouver; Remote; CAD 45,000 - 60,000; Full time

Job summary

A technology-driven media support company in Vancouver, Canada, seeks a dedicated individual to be the primary point of contact for publishers. This role involves providing exceptional support, managing the publisher experience, and advocating for their needs. Fluency in English and Spanish is essential, along with a background in customer service. Enjoy a remote work model and contribute to a mission-driven atmosphere committed to supporting independent journalism.

Benefits

Health and dental benefits

Employee Stock Option Plan

Flexible vacation policies

Professional development opportunities

Commitment to a collaborative work environment

Qualifications

• Native or near-native fluency in English and Spanish required.
• 2+ years of experience in Customer Service or Support role.
• Strong capability to troubleshoot and communicate complex issues.

Responsibilities

• Act as the primary contact for publishers, providing prompt resolutions.
• Guide publishers through onboarding and training.
• Design and maintain a comprehensive knowledge base.

Skills

Fluency in English

Fluency in Spanish

Problem-solving skills

Technical aptitude

Organizational skills

Tools

Customer Support/Ticketing systems

HubSpot

Intercom

Job description

A technology-driven media support company in Vancouver, Canada, seeks a dedicated individual to be the primary point of contact for publishers. This role involves providing exceptional support, managing the publisher experience, and advocating for their needs. Fluency in English and Spanish is essential, along with a background in customer service. Enjoy a remote work model and contribute to a mission-driven atmosphere committed to supporting independent journalism.