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Remote ITSM Process Analyst | ITIL & ServiceNow
Job summary
A leading professional services firm in Toronto is seeking an ITSM Senior Analyst to enhance IT service management processes using tools like ServiceNow. The role involves monitoring compliance, designing effective processes, and collaborating with various teams. Ideal candidates will have 5-8 years of experience in IT management and be well-versed in ITIL frameworks. The position offers competitive compensation and a supportive work culture focusing on growth and well-being.
Benefits
Qualifications
- 5–8 years of experience in IT Service Management or related roles.
- Understanding of ITIL principles for global organizations.
- Proficiency in enterprise-grade ITSM tools.
Responsibilities
- Design and improve ITSM processes for efficiency.
- Monitor compliance with organizational policies.
- Analyze performance data and generate reports.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.