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Quality Insights Analyst — Premium Support (Bilingual EN/ES)
Job summary
A premium hospitality company is seeking a Quality Insights Analyst for their Premium Support team. Based in Canada, the role focuses on ensuring exceptional customer interactions with high standards of luxury service. Candidates should have over 5 years of experience in luxury environments and be bilingual in English and Spanish. This position offers a competitive salary range of $71,000 to $83,000 CAD annually, plus potential bonuses and benefits.
Benefits
Qualifications
- Experience in luxury hospitality, five-star resorts, or concierge services.
- Bilingual proficiency in Spanish and English is required.
- Strong analytical skills with an emphasis on data-driven insights.
Responsibilities
- Conduct quality assurance evaluations of Premium Support interactions.
- Provide data-driven insights to optimize performance.
- Develop reports to highlight service trends and performance gaps.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.