TAM: Onboarding, API Enablement & Enterprise Impact

HONK; Canada; Remote; CAD 125,000 - 189,000; Full time

Job summary

A leading technology company in automotive services is seeking a Technical Account Manager to enhance customer experiences and manage onboarding processes. The ideal candidate has over 5 years in account management within a SaaS context and is adept at communicating technical concepts to diverse stakeholders. This remote-first role offers a competitive salary range of $90,000 - $135,000, with additional benefits for well-qualified applicants.

Benefits

Full range of medical benefits

Flexible remote working options

Inclusivity and diversity commitment

Qualifications

• 5+ years of experience in a support or technical account management role.
• Experience in the automotive industry or roadside assistance space is ideal.
• Proactive and empathetic partnership style.

Responsibilities

• Lead and manage the end-to-end customer onboarding process.
• Develop and deliver training materials and sessions.
• Identify opportunities to increase value to strategic customers.
• Build knowledge of customer workflows for tailored solutions.
• Manage escalations with the Engineering team.

Skills

Technical account management

Excellent communication skills

API utilization

Customer support experience

Project management

Job description

A leading technology company in automotive services is seeking a Technical Account Manager to enhance customer experiences and manage onboarding processes. The ideal candidate has over 5 years in account management within a SaaS context and is adept at communicating technical concepts to diverse stakeholders. This remote-first role offers a competitive salary range of $90,000 - $135,000, with additional benefits for well-qualified applicants.