Quality Insights Analyst — Premium Support (Bilingual EN/ES)

Traveltechessentialist; Canada; Remote; CAD 71,000 - 83,000; Full time

Job summary

A premium hospitality company is seeking a Quality Insights Analyst for their Premium Support team. Based in Canada, the role focuses on ensuring exceptional customer interactions with high standards of luxury service. Candidates should have over 5 years of experience in luxury environments and be bilingual in English and Spanish. This position offers a competitive salary range of $71,000 to $83,000 CAD annually, plus potential bonuses and benefits.

Benefits

Bonus opportunities

Employee Travel Credits

Health and wellness benefits

Qualifications

• Experience in luxury hospitality, five-star resorts, or concierge services.
• Bilingual proficiency in Spanish and English is required.
• Strong analytical skills with an emphasis on data-driven insights.

Responsibilities

• Conduct quality assurance evaluations of Premium Support interactions.
• Provide data-driven insights to optimize performance.
• Develop reports to highlight service trends and performance gaps.

Skills

Luxury service standards

Bilingual (English & Spanish)

Analytical skills

Customer experience strategy

Education

5+ years in luxury hospitality or high-net-worth client support

Tools

Quality monitoring tools (NICE/QC)

Google Suite

Job description

A premium hospitality company is seeking a Quality Insights Analyst for their Premium Support team. Based in Canada, the role focuses on ensuring exceptional customer interactions with high standards of luxury service. Candidates should have over 5 years of experience in luxury environments and be bilingual in English and Spanish. This position offers a competitive salary range of $71,000 to $83,000 CAD annually, plus potential bonuses and benefits.