Remote Enterprise Client Success Manager

HONK; Canada; Remote; CAD 85,000 - 115,000; Full time

Job summary

A leading tech company in Canada is seeking a Client Success Manager to help strategic customers maximize value from their products and services. The role involves onboarding clients, providing training, and driving account growth. Ideal candidates have 5+ years in Customer Success or Account Management in a SaaS environment. The position offers a competitive salary between $85,000 and $115,000, promoting a remote-first work culture.

Benefits

Flexible remote work

Comprehensive benefits package

Qualifications

• 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment.
• Proven ability to de‑escalate complex customer issues.
• Excellent communication skills across various stakeholder levels.

Responsibilities

• Lead end-to-end onboarding for new clients.
• Develop and deliver engaging training.
• Drive account growth through cross‑sell and upsell opportunities.

Skills

Customer Success

Account Management

Consulting

Communication Skills

Problem Solving

Tools

Zendesk

Asana

HubSpot

Job description

A leading tech company in Canada is seeking a Client Success Manager to help strategic customers maximize value from their products and services. The role involves onboarding clients, providing training, and driving account growth. Ideal candidates have 5+ years in Customer Success or Account Management in a SaaS environment. The position offers a competitive salary between $85,000 and $115,000, promoting a remote-first work culture.