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Remote Technical Support Engineer - Digital Forensics
Job summary
A digital forensics company in Canada is seeking a Technical Support Engineer. In this fully remote position, you will provide high-level technical support for digital forensic tools, assisting customers ranging from law enforcement to large corporations. Ideal candidates will have a background in Computer Science or Engineering, excellent technical skills, and strong customer service abilities. This role offers a competitive compensation range and the chance to make a significant impact in the field.
Benefits
Qualifications
- Knowledge of digital forensics and/or Magnet Forensic products beneficial.
- Relevant experience in cloud-based or server-based product support ideal.
- Excellent verbal and written communication skills required.
Responsibilities
- Deliver exceptional customer service via ticketing and live chat.
- Perform troubleshooting with historical tickets and documentation.
- Work with engineering and product management to resolve issues.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.