Remote Technical Support Engineer - Digital Forensics

Magnet Forensics; Remote; CAD 76,000 - 131,000; Full time

Job summary

A digital forensics company in Canada is seeking a Technical Support Engineer. In this fully remote position, you will provide high-level technical support for digital forensic tools, assisting customers ranging from law enforcement to large corporations. Ideal candidates will have a background in Computer Science or Engineering, excellent technical skills, and strong customer service abilities. This role offers a competitive compensation range and the chance to make a significant impact in the field.

Benefits

Generous time off policies

Competitive compensation

Healthcare and retirement benefits

Volunteer opportunities

Reward and recognition programs

Qualifications

• Knowledge of digital forensics and/or Magnet Forensic products beneficial.
• Relevant experience in cloud-based or server-based product support ideal.
• Excellent verbal and written communication skills required.

Responsibilities

• Deliver exceptional customer service via ticketing and live chat.
• Perform troubleshooting with historical tickets and documentation.
• Work with engineering and product management to resolve issues.

Skills

Customer service skills

Technical aptitude

Problem-solving skills

Flexibility and adaptability

Education

Post-secondary education in Computer Science or Engineering

Tools

AWS

Azure

CrowdStrike

Jamf

Intune

SCCM

Job description

A digital forensics company in Canada is seeking a Technical Support Engineer. In this fully remote position, you will provide high-level technical support for digital forensic tools, assisting customers ranging from law enforcement to large corporations. Ideal candidates will have a background in Computer Science or Engineering, excellent technical skills, and strong customer service abilities. This role offers a competitive compensation range and the chance to make a significant impact in the field.