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Technical Solutions Manager - Canada
Job summary
A global heavy equipment manufacturer is seeking a seasoned Technical Solutions Manager to provide advanced technical support across Canada. This role demands strong diagnostic skills in hydraulic and electrical systems, with responsibilities that include assisting dealers and customers, troubleshooting complex issues, and conducting field visits. The ideal candidate will possess 5+ years of technical support experience and demonstrate excellent communication and problem-solving abilities. This position requires approximately 60% travel across Canada.
Qualifications
- 5+ years of technical support or field service experience with heavy construction equipment.
- Strong proficiency in hydraulic and electrical diagnostics and troubleshooting.
- Ability to read and interpret complex schematics and technical documents.
- Excellent communication, customer service, and problem-solving skills.
- Must work independently and collaborate with cross-functional teams.
- Valid work authorization in Canada required.
Responsibilities
- Provide advanced technical support to dealers and customers for heavy construction equipment.
- Diagnose and resolve complex hydraulic, electrical, and systems-related issues.
- Conduct field visits to assist dealer technicians with challenging service cases.
- Document field findings, root-cause analysis, and corrective actions.
Skills
Our client, a global heavy equipment manufacturer, is seeking an experienced Technical Solutions Manager to support dealer partners and customers across Canada.
This role requires deep technical expertise in heavy construction equipment, strong diagnostic abilities, and the confidence to serve as a trusted field resource for complex hydraulic and electrical issues.
The ideal candidate will bring hands‑on technical support experience, advanced troubleshooting skills, and the ability to work both independently and collaboratively with dealer technicians and internal engineering teams. This is a high-impact role with significant travel and no assigned territory boundaries.
- Provide advanced technical support to dealers and customers for heavy construction equipment.
- Diagnose and resolve complex hydraulic, electrical, and systems-related issues.
- Interpret and apply detailed schematics, service manuals, and technical documentation.
- Conduct field visits to assist dealer technicians with challenging service cases.
- Document field findings, root‑cause analysis, corrective actions, and recommended improvements.
- Communicate effectively with dealers, customers, and internal engineering/product support teams.
- Deliver hands‑on technical assistance and training when needed.
- Travel approximately 60% across Canada to customer and dealer locations.
For more information on this position, please contact Kingston Wynn at Herk & Associates.
Qualifications
- 5+ years of technical support or field service experience with heavy construction equipment (required).
- Strong proficiency in hydraulic and electrical diagnostics and troubleshooting.
- Ability to read and interpret complex schematics and technical documents.
- Excellent communication, customer service, and problem‑solving skills.
- Must be able to work independently and collaborate with cross‑functional teams.
- Proficient in Microsoft Office and basic computer applications.
- Bilingual French/English strongly preferred.
- Valid work authorization in Canada (no sponsorship available).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.