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Bilingual Customer Service Rep (French and English)
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Bilingual Customer Service Rep (French and English)
Zusammenfassung
A transportation and logistics provider is seeking a Customer Service Representative to assist clients with inquiries via phone, email, and chat. This remote position requires bilingual skills in English and French. Key duties include scheduling pickups and coordinating with departments to meet customer needs. Candidates must possess strong communication skills and the ability to solve problems. Training and equipment will be provided.
Leistungen
Qualifikationen
- Must be bilingual (able to speak and write fluently in both English and French).
- Ability to work as a team & individually.
- Reliable and excellent communication skills.
Aufgaben
- Assist customers with inquiries via phone/email/chat.
- Schedule & confirm pickups.
- Coordinate with other departments to ensure customer requirements are met.
Kenntnisse
Company Description
For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.
Job Description
Assisting customers with all their inquiries via phone/email/chat (ie. tracing/tracking requests, etc.)
Scheduling & confirming pick up’s
Follow up on interline requested pick up’s
Co-ordinating with other departments/terminals to ensure customers’ requirements are being met
Assisting sales
This is a remote position reporting to the Head Office in Gore Bay
This is a Tuesday – Saturday Shift from 8:30 AM to 5:00 PM
Qualifications
Must be bilingual (Able to speak and write fluently in both English and French)
Professional writing & phone skills
Ability to problem solve
Ability to work as a team & individually
Excellent communication
Reliable
This is a remote position: Candidates can work from home. All training and equipment will be provided, however candidates must provide their own internet.
Additional Information
As a member of the Customer Service Team, you are also eligible for the following benefits:
- Profit Sharing
- Benefits (including health and dental)
- Opportunities for growth and advancement
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.