Postes à Greater Sudbury, Canada

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Competitive salary and benefits program
- Incentive pay and banking benefits
- Defined benefit pension plan and employee share purchase plan
- Opportunity for career growth and development through initiatives like Purpose Day
- Work remotely with occasional on-site requirements
- Supportive and inclusive work environment that values diversity

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for clients regarding routine mortgage inquiries
- Analyze customer financial needs and identify opportunities to cross-sell additional banking products
- Provide detailed explanations of mortgage products and ensure client understanding of issues
- Collaborate with internal teams to resolve client issues and improve service delivery
- Stay informed about mortgage products, policies, and market trends to better assist clients

What is Required (Qualifications):
- Ability to work independently in a private and quiet workspace
- Wired internet connection capable of supporting high-quality calls
- Strong client engagement skills with a focus on customer experience
- Excellent problem-solving abilities to address client issues effectively
- Knowledge of mortgage products and regulatory requirements

How to Stand Out (Preferred Qualifications):
- Experience in a call center or client service role within the banking or financial services industry
- Familiarity with CIBC's mortgage products and policies
- Proven ability to analyze complex financial needs and recommend appropriate solutions

#Banking #CustomerService #RemoteWork #CareerGrowth #FinancialServices

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.