Project Manager – ServiceNow Delivery

Apside; HVDC Interconnection Line Radisson Qc - Sandy Pond Ma - 450 kV; Remote; CAD 80,000 - 110,000; Full time

Job summary

A dynamic technology firm is seeking a Project Manager to lead Agile delivery initiatives across multiple geographies. The successful candidate will demonstrate strong adaptability and risk management skills, with proven experience in managing Agile projects. Responsibilities include leading delivery using Scrum and Kanban, coordinating with stakeholders, and maintaining dashboards. Agile certifications are preferred but not mandatory.

Qualifications

• Deep understanding of ITOM modules, including Discovery, Service Mapping, and Event Management.
• Proven experience managing Agile projects with fluid scope and evolving priorities.
• Strong interpersonal and communication skills for stakeholder coordination.

Responsibilities

• Lead Agile delivery using frameworks such as Scrum, Kanban, and SAFe.
• Manage evolving requirements with a focus on outcomes.
• Conduct risk assessments and resolve blockers.

Skills

ServiceNow Proficiency

Agile project management

Stakeholder coordination

Agile metrics and planning

Tools

ADO

Empower

Job description

Role Overview:
We are looking for a dynamic and outcome-driven Project Manager to lead Agile delivery initiatives across multiple geographies. The ideal candidate will demonstrate strong adaptability, stakeholder coordination, and risk management skills in a fluid scope environment.

Key Responsibilities Include:

• Leading Agile delivery using frameworks such as Scrum, Kanban, and SAFe

• Managing evolving requirements with a focus on outcomes

• Coordinating with stakeholders across time zones

• Conducting risk assessments and resolving blockers

• Producing sprint reports and executive summaries

• Maintaining dashboards in ADO and Empower

• Working flexible hours to support global teams

• Ensuring quality assurance and enforcing “Definition of Done”

Required Skills & Experience:

· ServiceNow Proficiency: Deep understanding of ITOM modules, including Discovery, Service Mapping, and Event Management

· Proven experience managing Agile projects with fluid scope and evolving priorities.

· Strong interpersonal and communication skills for stakeholder coordination.

· Experience with Agile metrics, sprint planning, and backlog grooming.

· Familiarity with tools such as ADO, Empower, and Agile reporting dashboards.

· Ability to work across time zones and manage virtual teams.

Preferred Qualifications:

• Agile certifications (e.g., PMI-ACP, CSM, SAFe Agilist)

• Experience in outcome-based delivery environments

• Exposure to enterprise-level Agile governance models