Jobs in Gatineau, Canada

Employer Industry: Technology Support Services

• Base salary of $21.49/hr, with additional incentives based on performance
• Opportunity for career advancement and personal development, with 80% of management promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Paid training and performance-based incentives available
• Access to health, dental, and vision insurance, along with a comprehensive employee assistance program
• Participation in diverse company networking opportunities and health and wellness programs

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain a broad knowledge of client products, such as smartphones and computers
• Deliver exceptional customer experiences while offering additional products and services

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and ability to ask probing questions
• Proficiency in fast‑paced multi‑tasking and strong computer navigation skills

• Technical support experience
• Familiarity with iOS and/or macOS or comparable technology
• A quiet, distraction‑free work environment at home
• Eagerness to learn new technologies
• Access to a desktop or laptop for testing purposes

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.