Collections Specialist: Empathetic Negotiations & Recovery

MCI; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading recovery solutions company in Canada is seeking a Collections Agent to join their team. The role involves resolving open accounts through customer negotiations while maintaining professional relationships. Candidates should have excellent organizational and communication skills, a high school diploma, and an aptitude for problem solving. This position offers competitive benefits, including health coverage and paid time off, in a dynamic environment that encourages career growth.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Excellent ability to maintain regular attendance and punctuality.
• Strong interpersonal skills to build relationships with team and customers.

Responsibilities

• Utilize contact technology and recovery strategies to locate parties.
• Negotiate payment terms with empathy and professionalism.
• Meet monthly goals for account recovery.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Conflict resolution

Problem solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading recovery solutions company in Canada is seeking a Collections Agent to join their team. The role involves resolving open accounts through customer negotiations while maintaining professional relationships. Candidates should have excellent organizational and communication skills, a high school diploma, and an aptitude for problem solving. This position offers competitive benefits, including health coverage and paid time off, in a dynamic environment that encourages career growth.