Work-From-Home Customer Service Representative (Full-Time)
MCI
Canadá
Teletrabalho
CAD 30.000 - 60.000
Tempo integral
Há 2 dias
Torna-te num dos primeiros candidatos
Resumo da oferta
A customer service organization in Canada is seeking candidates for customer service roles. You will handle inbound inquiries, troubleshoot issues, and achieve quality service. Ideal applicants should have strong communication skills and basic technical knowledge. This position offers hourly pay, bonuses, and flexible schedules, including remote work options.
Serviços
Comprehensive benefits including medical, dental, vision, and life insurance
Paid time off and training
Career growth opportunities and regular raises
Qualificações
Must be 18 years of age or older.
Excellent organizational, written, and oral communication skills.
Basic knowledge of Microsoft Office Suite and Windows operating system.
Responsabilidades
Handle inbound customer inquiries and troubleshoot basic technical issues.
Provide quality customer service and product information.
Recognize sales opportunities and apply sales skills to upgrade services.
Ensure first call resolution through effective problem-solving.
Appropriately escalate customer dissatisfaction to the management team.
Conhecimentos
Organizational skills
Written communication skills
Oral communication skills
Basic technical troubleshooting
Sales skills
Formação académica
High school diploma or equivalent
Ferramentas
Microsoft Office Suite
Windows operating system
Descrição da oferta de emprego
Why consider this job opportunity
Hourly pay plus bonuses with opportunities for regular raises
Comprehensive benefits including medical, dental, vision, and life insurance
Flexible schedules and remote work-from-home options
Paid time off and paid training provided
Engaging work environment with daily contests and prizes
Career growth opportunities with a focus on internal promotions
What to Expect (Job Responsibilities)
Handle inbound customer inquiries and troubleshoot basic technical issues
Provide quality customer service and product information
Recognize sales opportunities and apply sales skills to upgrade services
Ensure first call resolution through effective problem-solving
Appropriately escalate customer dissatisfaction to the management team
What is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite and Windows operating system
Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications)
Experience in customer service, tech support, inside sales, or back-office support
Strong typing skills (20+ words per minute)
Proven ability to thrive in a fast-paced environment
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.