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Remote Billing & Collections Specialist
Job summary
A leading marketplace company is seeking a Billing Representative to join their Collections team. This remote role involves ensuring workplaces pay their invoices promptly while building strong relationships. Ideal candidates will exhibit professional communication, a keen eye for detail, and familiarity with Google Drive and Salesforce. Experience is flexible, focusing more on problem-solving abilities rather than formal education requirements.
Benefits
Qualifications
- Effective at handling business customers professionally.
- No specific degree required.
Responsibilities
- Monitor accounts to identify outstanding debts.
- Review previous data for each debt.
- Contact accounts for overdue payments.
- Identify non-payment causes.
- Resolve billing concerns.
- Report collections updates.
- Maintain client contract information.
- Log calls and payment updates.
- Introduce yourself to new workplaces.
- Identify critical accounts for escalations.
- Build relationships with workplaces.
- Create action plans for delinquent accounts.
- Aim for 95% collection rate quarterly.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.