Remote Billing & Collections Specialist

Clipboard; Toronto; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading marketplace company is seeking a Billing Representative to join their Collections team. This remote role involves ensuring workplaces pay their invoices promptly while building strong relationships. Ideal candidates will exhibit professional communication, a keen eye for detail, and familiarity with Google Drive and Salesforce. Experience is flexible, focusing more on problem-solving abilities rather than formal education requirements.

Benefits

100% Remote Work

Fast-Paced Startup Environment

Skill-Based Hiring Process

Opportunity for Impact

Qualifications

• Effective at handling business customers professionally.
• No specific degree required.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Review previous data for each debt.
• Contact accounts for overdue payments.
• Identify non-payment causes.
• Resolve billing concerns.
• Report collections updates.
• Maintain client contract information.
• Log calls and payment updates.
• Introduce yourself to new workplaces.
• Identify critical accounts for escalations.
• Build relationships with workplaces.
• Create action plans for delinquent accounts.
• Aim for 95% collection rate quarterly.

Skills

Professional communication

Attention to detail

Mathematics and data comfort

Strong judgment

Coachability

Relationship building

Active listening

Negotiation skills

Stress management

Problem-solving

Adaptability

Tools

Google Drive

Slack

Salesforce

Amazon Connect

Job description

A leading marketplace company is seeking a Billing Representative to join their Collections team. This remote role involves ensuring workplaces pay their invoices promptly while building strong relationships. Ideal candidates will exhibit professional communication, a keen eye for detail, and familiarity with Google Drive and Salesforce. Experience is flexible, focusing more on problem-solving abilities rather than formal education requirements.