Postes à Austin, Canada

Employer Industry: Cybersecurity

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Professional development opportunities for all employees regardless of level or role
• Great Place to Work Certified™ across the globe

• Serve as the primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Ensure customer success through proactive health checks, product training, and sharing best practices.
• Research and resolve customer technical issues in a timely manner.
• Support sales teams in identifying account expansion opportunities.

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Server Operating Systems.
• Excellent customer service skills and ability to establish technical credibility.
• Proven problem-solving skills and collaborative attitude.
• Commitment to customer success with the ability to travel up to 25%.

• Bachelor’s Degree in Computer Science or equivalent.
• CISSP or ITIL Certification.
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.
• Deep expertise in Linux and Mac platforms.
• Python Scripting and RestAPI experience.

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.