Jobs in Austin, Canada
Remote Retention Specialist — Customer Care & Upsell
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Remote Retention Specialist — Customer Care & Upsell
Job summary
A telecommunications company is seeking a Retention Specialist to provide excellent customer service and enhance customer loyalty. This role involves handling customer inquiries, maximizing retention opportunities, and effectively resolving issues. Ideal candidates will have strong communication and negotiation skills, with at least one year of experience in customer service. This position offers the flexibility of remote work and opportunities for career growth.
Benefits
Qualifications
- Minimum 1-2 years of experience in a call-center environment preferred.
- Proven customer service skills, superior first call resolution skills.
- Ability to analyze and troubleshoot customer issues.
Responsibilities
- Handle customer requests to downgrade or disconnect services.
- Resolve customer issues efficiently and build value in services.
- Maximize retention and sales opportunities through outbound calls.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.