Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in the Vancouver area is seeking a Bilingual Customer Service Representative to deliver exceptional support remotely. Candidates must be fluent in French and English, and have at least one year of customer service experience. This role offers flexible scheduling and opportunities for career growth, along with comprehensive benefits. A quiet home office is essential for this position.

Benefits

Salary up to $25 per hour

Performance-based incentives and bonuses

Comprehensive benefits including medical, dental, and vision insurance

Access to professional development programs

Qualifications

• At least 1 year of customer service experience is required.
• Must have a quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong problem-solving skills

Strong computer navigation skills

Ability to multitask quickly

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $25 per hour
• Performance-based incentives and bonuses available
• Work-from-home convenience with flexible scheduling
• Opportunities for career advancement, with 80% of managers promoted from within
• Comprehensive benefits including medical, dental, and vision insurance
• Access to professional development programs and mentorship

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED is required
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and the ability to multitask quickly

How to Stand Out (Preferred Qualifications)

• Experience working in a remote customer service environment
• Familiarity with automotive products or services
• Strong problem‑solving skills and a desire to learn new technologies
• Previous experience in a bilingual customer service role

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #AutomotiveIndustry

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