Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is seeking a Customer Support Representative to assist clients with inbound inquiries. The ideal candidate will be fluent in both French and English and have at least one year of customer service experience. This role offers a salary of up to $25 per hour, with performance-based incentives and comprehensive benefits, including work-from-home flexibility and opportunities for career advancement.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Work-from-home flexibility

Qualifications

• Must have at least 1 year of customer service experience.
• Should have a quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in both French and English

Customer service experience

Strong computer navigation skills

Ability to multitask in a fast-paced environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support (Automotive)

Why consider this job opportunity

• Salary up to $25 per hour
• Performance-based incentives and lucrative employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance, as well as an employee assistance program
• Opportunities for career advancement, with 80% of management positions filled internally
• Work-from-home flexibility with the necessary training and technology provided
• A strong commitment to diversity, equity, and inclusion initiatives within the workplace

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and the ability to multitask in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Familiarity with new technologies and eagerness to learn
• Experience in a remote work environment

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