Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 80,000 - 100,000; Full time

Job summary

A telecommunications company is seeking a Retention Specialist for a remote role in Ontario. This position focuses on building customer loyalty by resolving service issues and maximizing retention opportunities. Candidates should have strong communication, negotiation skills, and previous customer service experience. A high school diploma is required, with post-secondary education preferred. Competitive salary and benefits are offered.

Benefits

Flexible work environment

Discounted services

Attractive compensation packages

Career development opportunities

Qualifications

• Minimum 1-2 years of experience in a call-center environment preferred.
• Proven customer service skills and superior first call resolution skills.
• Performance at a high standard and consistent KPI expectations.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues and communicate product advantages.
• Maximize retention and sales opportunities through outbound calls.

Skills

Strong communication skills (written and verbal)

Negotiation skills

Detail-oriented

Customer service skills

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

PC navigation

Job description

A telecommunications company is seeking a Retention Specialist for a remote role in Ontario. This position focuses on building customer loyalty by resolving service issues and maximizing retention opportunities. Candidates should have strong communication, negotiation skills, and previous customer service experience. A high school diploma is required, with post-secondary education preferred. Competitive salary and benefits are offered.