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Implementation Specialist – Retail Solutions
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Implementation Specialist – Retail Solutions
Job summary
A leading software integration firm is seeking professionals to guide clients through software solutions. Key responsibilities include project management, client training, and maintaining client relationships. The ideal candidate has a strong background in retail operations and excellent organizational skills. This position allows remote work and offers competitive benefits, including generous vacation time and employer-paid insurance.
Benefits
Qualifications
- Strong knowledge of retail operations, specifically in hardware, building materials, or lumber.
- Ability to manage multiple client projects simultaneously.
- Excellent communication skills in English; French is an asset.
- Strong organizational skills and ability to manage stress effectively.
- Flexibility to work with clients across different time zones and travel across Canada.
Responsibilities
- Guide clients through the integration of software solutions.
- Gather business requirements and prepare training materials.
- Plan and coordinate meetings and training sessions with clients.
- Train store super-users both on-site and remotely.
- Monitor project progress and provide support during the go-live phase.
Skills
- Remote work flexibility
- 3 weeks of paid vacation in the first year, increasing to 5 weeks after 7 years
- 100% employer-paid group insurance from day one
- Active lifestyle program with an annual allowance
- Opportunities for career development and growth within the organization
- Supportive and collaborative work environment focused on client satisfaction
- Guide clients through the integration of software solutions, focusing on data conversion and training
- Gather business requirements and prepare training materials for clients
- Plan and coordinate meetings and training sessions with clients
- Train store super-users both on-site and remotely
- Monitor project progress and provide active support during the go‑live phase
- Strong knowledge of retail operations, specifically in hardware, building materials, or lumber
- Ability to manage multiple client projects simultaneously
- Excellent communication skills in English; French is an asset
- Strong organizational skills and ability to manage stress effectively
- Flexibility to work with clients across different time zones and travel across Canada
- Knowledge of accounting principles
- Experience in customer training or support within the retail sector
- Previous experience as a project manager or in a similar role
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.