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Customer Service / Tech Support Rep – Tech Products (Remote)
Job summary
A leading customer service provider in Ottawa is looking for a Customer Service Representative to provide exceptional support for client products. The ideal candidate will have a high school diploma, at least one year of experience, and a strong ability to build customer relationships. This position offers a salary up to $19.50/hr, performance-based incentives, and comprehensive benefits including medical and paid time off. Work-from-home options available, promoting flexibility in scheduling.
Benefits
Qualifications
- Minimum 1 year of customer service experience.
- Strong focus on building customer relationships.
- Proficiency in using technology and explaining technical concepts.
Responsibilities
- Provide exceptional customer service and technical support.
- Answer inbound customer inquiries using a structured call flow guide.
- Troubleshoot and resolve technical issues related to hardware and software.
Skills
Education
Employer Industry: Technology and Customer Service
- Salary up to $19.50/hr, with performance-based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work-from-home convenience, providing flexibility in your schedule
- Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
- DailyPay enrollment option to access pay early
- Inclusive company culture with networking opportunities and support for diversity initiatives
- Provide exceptional customer service and technical support for client products and services
- Answer inbound customer inquiries using a structured call flow guide
- Troubleshoot and resolve technical issues related to hardware and software
- Document and track information in databases
- Maintain a broad knowledge of client products, including smartphones, tablets, and computers
- Minimum 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships
- Proficiency in using technology and explaining technical concepts
- Ability to work in a quiet, distraction-free home environment
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Ability to perform well in a fast-paced environment
#TechnologySupport #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.