Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a bilingual Customer Service Representative to work remotely, providing support to customers via phone and internet. The ideal candidate will be fluent in French and English and have at least one year of customer service experience. This position offers a competitive salary of $20.90/hour along with various benefits including healthcare, paid training, and work-from-home convenience.

Benefits

Medical, dental, and vision insurance

Paid time off

Paid training days

Employee referral bonuses

Health and wellness programs

Qualifications

• Must be bilingual in French and English.
• Minimum one year of customer service experience.
• Must possess a quiet and distraction-free work environment.

Responsibilities

• Provide inbound customer support using call flow guides.
• Help customers resolve basic technical issues.
• Document information in databases.

Skills

Fluent in French and English

Customer service experience

Excellent computer navigation skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Job Title

Customer Service Rep – Remote (Financial, Bilingual: English / French)

Job Description

Le représentant du service à la clientèle – Télétravail (finances, bilingue anglais/français) travaille à domicile et communique avec les clients par appels entrants et sortants et/ou par Internet. Ce poste offre un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et/ou services des clients. (Nous acceptons les candidatures pour ce poste en continu. Les anciens combattants sont encouragés à postuler.)

The Customer Service Rep – Remote (Financial, Bilingual: English / French) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Qualifications

• Doit parler couramment le français et l'anglais *
• Must speak both French and English fluently *
• Au moins un an d'expérience en service à la clientèle
• Possibilités ouvertes
• Diplôme d'études secondaires ou diplôme d'études générales
• Environnement de travail tranquille et sans distractions
• Maîtrise du multitâche rapide
• Avidité pour l'apprentissage des nouvelles technologies
• Excellentes compétences en navigation informatique et connaissance de l'informatique
• Un ordinateur de bureau ou portable pour effectuer des tests informatiques et Internet ; un ordinateur de travail peut être fourni selon le poste proposé, mais sans garantie (à discuter avec un recruteur)
• Internet haute vitesse (sans Wi‑Fi, ni point d'accès, ni satellite) et un téléphone intelligent

Responsibilities

• Fournir un soutien à la clientèle entrant à l'aide d'un guide de flux d'appels dans la langue de préférence du client
• Aider les clients à résoudre les problèmes techniques de base
• Suivre, documenter et récupérer des renseignements dans les bases de données
• Offrir des produits et/ou services supplémentaires
• Offrir une expérience client experte… avec le sourire.

As a Customer Service Rep – (Financial, Bilingual: English / French) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Benefits

• The base salary for this position is $20.90/hr… (actual salaries vary based on location, qualifications, etc.) Benefits include medical, dental, vision insurance, EAP, retirement plan, paid time off, paid training days.
• DailyPay enrollment option to access pay “early” when you want it
• Paid training and performance‑based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups on various topics (Women, Black Professionals, LGBTQ+, Disability, Neurodiversity, Women in Tech, OneEarth Champions, etc.)
• Health and wellness programs with trained partners to promote healthy living
• Mentorship programs that support your rewarding career journey
• Work‑from‑home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Location

CAN, ON, Work‑at‑Home

Language Requirements

English / French (bilingual)

Time Type

Full time

Equal Opportunity Notice

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. ... (EEO statement continues)

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Job ID

R1682136