Hotel ofertas em Canadá

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1625

Thursday, March 20, 2025

SUMMARY

Serves food and beverage products to guests while striving to exceed guest expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To provide the best service possible to ensure customer satisfaction.
• Provide quality products, excellent service, and a friendly atmosphere for all customers.
• Perform opening and closing procedures.
• Take guests' orders for food and beverage, describing any applicable specials.
• Serve orders to guests, offering additional service.
• Present checks and explain available payment methods and discounts.
• Check all stations and supplies for cleanliness.
• Stock necessary supplies and set-ups.
• Make drinks for customers and serve the customers' orders for food and beverage.
• Ensure customer satisfaction.
• Clear and clean tables.
• Maintain proper sanitation, safety procedures, and cleanliness in work areas.
• Follow all policies and procedures outlined by the manager and employee handbook.
• Act as an extension of the security department and lifeguard in protecting the assets of the hotel and all guests and their safety by observing any questionable or reckless behavior.
• Assume all responsibilities delegated by the managers and do any or all other duties to fulfill customer needs and requests.
• Attend all meetings and complete online trainings.
• Must understand and abide by environmental practices of the resort.
• Other duties as assigned.

EDUCATION/EXPERIENCE

• Previous serving experience required.
• Must be 18 years of age, as required by law.
• MICROS experience preferred.

OTHER SKILLS AND ABILITIES

Applicant needs to be able to work in a fast-paced environment and able to work varied hours to include weekends and holidays. Time off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service.

SUPERVISORY RESPONSIBILITIES (If applicable)

None.

TYPICAL PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand for prolonged periods of time, walk, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.

TYPICAL MENTAL DEMANDS

Applicant needs to be able to stay upbeat and positive in a fast-paced work environment.

WORKING CONDITIONS

The noise level in the work environment is usually moderate.

Fast-paced environment.

Majority of work is outdoors; must be able to stand and work in very warm weather.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.