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About SwoopFiber:

SwoopFiber is a rapidly growing telecommunications provider dedicated to delivering fast, reliable Fiber to the Home (FTTH) services across rural and underserved communities. Our mission is to empower residents and businesses with world-class connectivity that supports their everyday needs.

As a Fiber Installation Technician, you will play a critical role in ensuring that customers receive seamless service by expertly installing, configuring, and educating them on their new fiber systems.

Why Work at SwoopFiber?

At SwoopFiber, we offer more than a job, we offer a career path within a future-focused company that values innovation, service excellence, and community connection.

• Competitive compensation and a comprehensive benefits package through Equitable Life.
• Company-provided equipment including laptop, tools, and a fully equipped vehicle.
• Clear growth opportunities, including advancement into team lead and management positions as we continue to expand.
• Continuous professional development through training on the latest fibre technology and networking equipment.
• Supportive team environment with a strong focus on collaboration, safety, and customer satisfaction.

In this Role, You Can Expect to:

• Perform in-home installations of fibre optic equipment, including Calix Gigaspire Blast U6.2 routers, Gigapoint 1100x, and WiFi extenders.
• Connect fibre from external terminals to residential properties, including drilling, wiring, and equipment configuration.
• Set up home networks, configure IP addresses, DNS settings, and ensure optimal WiFi performance.
• Provide on-site customer education, including system demonstrations, troubleshooting basics, and answering service-related questions.
• Collaborate with the customer service team to resolve installation issues and document all activities in the company CRM system.
• Attend certain events and activities to answer questions and speak to customers.
• Assist the field operations team with additional tasks as assigned, including service calls and maintenance activities.

What You Need to Succeed:

• A minimum of 1–2 years of experience in fiber optic installation, preferably with exposure to Calix equipment.
• A valid Full G Driver’s Licence with a clean driving record; driver’s abstract will be required.
• Strong physical ability, including the capability to lift equipment, climb ladders, work in confined spaces, and operate outdoors in all weather conditions.
• Excellent communication skills to effectively interact with customers and teammates, both verbally and in writing.
• Problem-solving skills with the ability to work independently and take initiative during installations.
• Technical aptitude, including an understanding of home networking configurations (IP addressing, router settings, DNS, etc.).
• Willingness to work flexible hours, including evenings and weekends, based on customer scheduling needs.
• Successful completion of required background checks and drug testing.

Location: 18 William Street, Elmvale ON L0L1P0.

Salary Compensation: $25-$29 per hour

Join Us:

If you are passionate about providing exceptional service, solving technical challenges, and making a real impact in your community, we encourage you to apply.

Please send your resume and a cover letter to careers@swoopfiber.com. We look forward to connecting with you.