Live-out Resident Manager

Boardwalk; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A property management company located in Victoria is seeking an individual with a passion for customer service to manage and maintain residential properties. Responsibilities include cleaning and maintenance, collecting rent, conducting inspections, and leasing units. The ideal candidate will have previous customer service experience and be available for evening and weekend shifts. A post-secondary education in a related field is desirable. This position offers competitive wages and additional benefits.

Benefits

Competitive wages

Access to on‑demand pay

Profit-sharing

Flexible group medical and dental

Fitness and Wellness reimbursement

Training and Development allowance

Group RRSP matching

Up to 20% rental discount

Qualifications

• 2 years customer service experience required.
• Post‑Secondary education in a related field is an asset.
• Computer experience is required with web‑based programs preferred.

Responsibilities

• Ensure excellent customer service at the property.
• Perform cleaning and maintenance tasks as assigned.
• Collect rent and follow up on defaults.
• Conduct inspections of vacant and upcoming suites.
• Lease and show units to potential tenants.
• Prepare and deliver bank deposits.

Skills

Customer service

Problem-solving

Adaptability

Attention to detail

Education

Post‑Secondary education in related field

Tools

Web-based programs

Job description

Job Description

Posted Monday, December 22, 2025 at 7:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Benefits

• Competitive wages
• Access to on‑demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit‑sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discount, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Location

Aurora (West Victoria)

Responsibilities

• Applicant must love people, be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Collect rent and follow up on defaults
• Inspections of vacant and upcoming suites
• Lease and show suites
• Annual suite inspections
• Prepare and deliver bank deposits
• Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
• Clean common areas of the building including entrances, elevators, offices, halls, stairwells, laundry rooms, garbage rooms, and amenity rooms
• Clean vacant suites and complete suite touch‑ups
• Interior and exterior garbage pick‑up
• Assist with snow removal and touch‑up painting as required
• Complete other tasks as assigned

Experience And Educational Requirements

• 2 years customer service experience required
• Post‑Secondary education in related field is an asset

Technical Requirements

• Computer experience is required with web‑based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset

Non‑Technical Requirements

• Strong commitment to providing excellent customer service
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Exceptional problem‑solving and decision‑making capabilities
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10 kg with the proper equipment

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre‑employment Physical Testing where applicable.