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Remote Manager, Customer Support Enablement
Resumo da oferta
A digital marketing solutions provider is seeking a Manager, Customer Support Enablement. This role involves leading the content strategy for support enablement, collaborating with various departments, and driving the development of educational materials. The ideal candidate has extensive experience in content management, strong leadership skills, and a passion for leveraging technology to enhance customer experience.
Qualificações
- 5+ years in Enablement, GTM, or similar role creating educational content.
- Experience developing content strategies that support customer success.
- Strong leadership and stakeholder management skills.
Responsabilidades
- Own and scale all Support enablement content.
- Define strategy for the Knowledge Base.
- Collaborate with teams to develop engaging webinars.
- Analyze engagement and performance data for improvements.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.